Refund policy

At Nivora Charm, we strive to ensure your complete satisfaction with every purchase. If you are not satisfied with your order, we offer a straightforward refund policy under the following conditions:

Eligibility for Refunds

• You may request a refund within 30 days of the purchase date.
• The item must be unused, in its original packaging, and in the same condition as when you received it.
• Proof of purchase or receipt is required.

Non-Refundable Items

• Gift cards
• Items marked as final sale or clearance
• Personalized or custom-made jewelry

Refund Process

• Contact our customer service team to initiate a refund request.
• Return the item to our address, ensuring it is securely packaged.
• Once we receive and inspect the item, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will be applied to your original method of payment within 7-10 business days.

Shipping Costs

Shipping costs are non-refundable. If the return is a result of our error, we will cover the return shipping costs.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will provide a replacement or a full refund, including shipping costs.

Contact Us

If you have any questions about our refund policy, please contact us at [email protected].